NCF Living

Wide Variety

Speedy Delivery

Visit Our Stores

5 Star TrustPilot Reviews

Position: Aftersales Advisor / Call Handler

Job Type: Permanent, Full time

Number of days: 5 days (Monday to Friday), occasional Saturday's as needs of the business

Salary: £20,000 per annum

Location: Birmingham


As an Aftersales Advisor / Call Handler, you will play a key role in delivering a first class customer service through verbal, written and digital communication to our customers and stores.

Your roles and responsibilities will include:

· Answering phone calls in a professional manner

· Effectively dealing with orders and queries

· Addressing customer issues/complaints immediately and resolving to full satisfaction of customer, within company guidelines

· Keeping accurate records of discussions and correspondence with customers

The ideal candidate will have experience in an office based customer service role.


· Call centre experience

· Excellent Customer Service skills

· Excellent telephone manner

· Good communicator at all levels including the ability to negotiate

· IT literate (including MS Office – Word, Excel, Outlook)

· Very good organisational skills

· Accuracy, attention to detail

· Advanced troubleshooting and multi-tasking skills

· Ability to work under pressure and meet deadlines

· Can-do attitude

The role offers an immediate start for the suitable candidate.

If you're interested in this position, please email your CV to

Please note that only successful applicants will be contacted and invited to interview.