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Position: Aftersales Advisor / Call Handler

Job Type: Permanent, Full time

Number of days: 5 days (Monday to Friday), occasional Saturday's as needs of the business

Salary: £20,000 per annum

Location: Birmingham

IMMEDIATE START

As an Aftersales Advisor / Call Handler, you will play a key role in delivering a first class customer service through verbal, written and digital communication to our customers and stores.

Your roles and responsibilities will include:

· Answering phone calls in a professional manner

· Effectively dealing with orders and queries

· Addressing customer issues/complaints immediately and resolving to full satisfaction of customer, within company guidelines

· Keeping accurate records of discussions and correspondence with customers

The ideal candidate will have experience in an office based customer service role.

Skills:

· Call centre experience

· Excellent Customer Service skills

· Excellent telephone manner

· Good communicator at all levels including the ability to negotiate

· IT literate (including MS Office – Word, Excel, Outlook)

· Very good organisational skills

· Accuracy, attention to detail

· Advanced troubleshooting and multi-tasking skills

· Ability to work under pressure and meet deadlines

· Can-do attitude

The role offers an immediate start for the suitable candidate.

If you're interested in this position, please email your CV to jobs@ncf.co.uk.

Please note that only successful applicants will be contacted and invited to interview.