Position: Customer Service Advisor

Job Type: Permanent, Full time Number of days: 5 days (Monday to Friday)

Salary: £18,000 – 20,000 per annum

Location: Birmingham

IMMEDIATE START!!

As a Customer Service Advisor you will play a key role in delivering a first class customer service through verbal, written and digital communication to our customers and stores.

YOUR ROLES AND RESPONSIBILITIES WILL INCLUDE:

  • Answering phone calls in a professional manner
  • Effectively dealing with orders and queries
  • Addressing customer issues/complaints immediately and resolving to full satisfaction of customer, within company guidelines
  • Keeping accurate records of discussions and correspondence with customers

The ideal candidate will have experience in an office based customer service role.

SKILLS:

  • Call centre experience preferable
  • Excellent Customer Service skills
  • Excellent telephone manner
  • Good communicator at all levels including the ability to negotiate
  • IT literate (including MS Office – Word, Excel, Outlook)
  • Very good organisational skills
  • Accuracy, attention to detail
  • Advanced troubleshooting and multi-tasking skills
  • Ability to work under pressure and meet deadlines
  • Can-do attitude
The role offers an immediate start for the suitable candidate.
Only use the online application. DO NOT apply directly in store.
Please note: only successful applicants will be contacted and invited to attend an interview.
Birmingham

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