Terms & Conditions

     1.1.  These terms and conditions apply to orders for Our goods and services placed online and by telephone (i.e. off-premises) only.   For orders placed in-store, please see Our instore terms and conditions
     1.2.  All purchases made on this website are governed by these Terms & Conditions at any time although the Terms & Conditions governing any purchase will be those in effect at the date of Your order.  If You order goods after we have published any changes You will be bound by those changes.  Accordingly, You should check prior to each order to ensure that You understand the precise Terms & Conditions applicable to Your site visit or purchase.  Please read these Terms and Conditions and the documents linked to these Terms and Conditions carefully.  You will need to accept these Terms and Conditions before We will accept Your order.
     1.3.  We may amend these Terms and Conditions at any time to ensure that We remain compliant with relevant laws and regulations and/or to reflect any changes to Our business operations. The Terms and Conditions governing Your purchase will be those in effect at the date of Your order.  By continuing to use Our site You are agreeing to be bound by these Terms and accept that they shall govern all on-line transactions between us, These terms and conditions take precedent over any in store terms and conditions and govern all transactions on this website .Before placing an order You will be asked to agree to these Terms and will need to do so before You are able to order any Products from Our site. 
     1.4.  Each order is a separate legally binding contract.  If You wish to proceed with the purchase of a Product from Our site, we recommended that You print a copy of these Terms (or save them to Your computer) for future reference. Please note that we may amend these Terms from time to time  .We would advise that You revisit the Terms each time You wish to create a new order. These terms tell You who we are, how we will provide products to you, how You and we may change or end the contract, what to do if there is a problem and other important information.  If You think that there is a mistake in these terms or require any changes, please contact Us to discuss.

  2.  INFORMATION ABOUT US AND HOW TO CONTACT US

       2.1.  We are NCF Furnishings Limited a company registered in England and Wales.  Our company registration number is 05384166 and Our registered office is at NCF Living, Unit 6B, Hams Hall, Faraday Avenue, Coleshill, B46 1AL.  Our registered VAT number is 855934877.
       2.2.  You can contact Us by writing to Us at NCF Living, Unit 6B, Hams Hall, Faraday Avenue, Coleshill, B46 1AL. or customerservice@ncf.co.uk.
       2.3.  If we have to contact You, we will do so by telephone (please note: calls may be recorded for training and quality purposes) or by writing to You at the email address or postal address You provided to Us in Your order.

  3.  DEFINITIONS AND INTERPRETATION

      3.1.  To make these Terms and Conditions easy to read We have defined some of the words. If a word begins with a capital letter then this means that the word has been defined. A list of the defined words is set out below:
      3.1.1.  “Product(s)” means the product(s) which are available for purchase, and described, on Our Website;
      3.1.2.  “Terms and Conditions” means these terms and conditions of sale which You can access on Our Website;
      3.1.3.  “Website” means www.ncf.co.uk;
      3.1.4.  “Working Day” means any week day excluding weekends or public holidays;
      3.1.5.  “Writing” / “Written” includes emails;
      3.1.6.  “You” / “Your” means You as Our customer.
      3.1.7.  “Us” / “Our” means NCF Furnishings Limited.

    4.  PLACING AN ORDER

       4.1.  This section sets out how a legally binding contract will be formed between You and Us.
       4.2.  You may purchase Product(s) from Us by placing an order on Our Website as long as :
       4.2.1  You are at least 18 years of age;
       4.2.2  You are capable legally of entering into binding contracts;
       4.2.3  all of the information You provide as part of the ordering process  is complete and accurate
       4.3.    During the order process You will be required to provide personal information including, but not limited to, Your name, billing address, email address, delivery address, telephone number and payment details. You are responsible for ensuring that the information You provide to Us is correct  otherwise We may not be able to confirm Your order and deliver the Products to You.
       4.4.  We will send You, as soon as possible, an email to the email address You have provided to Us confirming receipt of Your order, Your payment, Your order number and personal details (“Order Acknowledgement”).
       4.5.  No order has been accepted by Us until We have received payment from You or a third-party finance provider and have sent You an Order Acknowledgement. A contract will be formed when We accept Your order in accordance with this paragraph, but You will still have the right of cancellation in accordance with section 9 below.
      4.6.   We will confirm Our acceptance of Your order, by sending You a further e-mail (Order Confirmation) confirming that Your payment has been processed in accordance, with the payment terms .  We will also inform You of Your order number as part of Your Order Confirmation. Please quote this order number in all subsequent correspondence with us.
       4.7.  We will contact You if Your order has not been accepted.  This will usually be because:
       4.7.1.  the Product(s) are unavailable;
       4.7.1.1  If we are unable to supply You with a Product, for example because that Product is not in stock or no longer available or because we cannot meet Your requested delivery date or because of an error in the price , we will inform You of this by e-mail and we will not process Your order. If You have already paid for the Products, we will refund You the full amount including any delivery costs charged as soon as possible.
       4.7.2        If Your method of payment is declined.
       4.7.3.  You are not permitted to purchase the  Products from Us;
       4.7.4.  We are not permitted to sell the Products to You 
       4.7.5.  There has been a mistake on the pricing or description of the Products.

    5.  PRODUCT SPECIFICATIONS

         5.1.  We and Our suppliers have a policy of continuous product development and reserve the right to amend the specifications of any Products without prior notice in relation to future sales.  This includes adjustments to sizes or ornamental detailing on individual items purchased.
         5.2.  Any photographs, models, samples, sizes and/or Product descriptions are for illustrative purposes only. Whilst we have made every effort to ensure that we display the colours, textures and finishes accurately, we cannot guarantee that Your equipment display will accurately reflect the colours, textures and finishes of the Products. Products may therefore vary slightly from those images.
         5.3  The following product care information forms part of Our cancellation/returns policy:
         5.3.1 Upholstery
         5.3.1.1 Always follow the manufacturer's cleaning instructions and only use products recommended by them.
         5.3.1.2 Certain clothing in particular jeans but not solely -can cause dye transfer onto Your upholstery. Care should be taken with lighter coloured fabrics and leather.
          5.3.1.3 Certain fabrics such as chenille can be prone to pile crush giving the appearance of shading - this is a characteristic of the fabric - other fabrics can also show this characteristic and appearance - and is not a fault 
         5.3.1.4 Daily dressing of Your suite including plumping and turning of cushions (where applicable) will help restore natural settlement . It is normal for seat and back cushions to soften with use.
         5.3.1.5 Suites should be brushed or vacuumed  and professionally cleaned regularly. 
         5.3.1.6 Direct contact with heat and sunlight should be avoided  as these may cause fabrics and leathers to fade.
         5.3.1.7 Do not sit on the arms of Your chairs or sofas and ensure that children and pets are supervised whilst using  Your furniture.
         5.3.1.8  Recliners may require some use, before the actions will move freely. Some gaps between moving parts are to be expected to allow free movement and are not a fault
         5.3.1.9 Ensure that You only use recommended leather cleaning products on Your leather suite
         5.3.1.10 Leather Products are made from quality natural leather and accordingly they may not be uniform in colour or texture and may exhibit traces of natural markings such as scars and bites.  Leather also has a tendency to stretch.  Any creases that appear as a result of the leather  stretching, especially on cushions, are quite normal. When  cleaning always remove surface dust with a soft cloth. If the leather is soiled, use a damp cloth then wipe immediately with a dry soft cloth.
         5.4 Cabinet
         5.4.1  Natural Wood appearances may vary on certain items.  Some woods will mellow with age and exposure to sunlight .Leaving dining tables fully extended when possible will help Your table to mellow evenly to avoid vast colour differences..  Every piece of wooden furniture may feature individual splits, wood filling, knots, purpose distress/scratch marks, antiquing etc.  This is common and part of the manufacturing process and not deemed as a fault. 
         5.4.2 Always follow the manufacturer's cleaning instructions and only use products recommended by them. Do not use detergents, silicone or spray polishes, they  may leave a residue on the surface affecting the appearance.
         5.4.3 manufacturers recommend that You use  table covers /mats to protect Your cabinet furniture against water, heat and surface damage.
         5.4.4 General care/maintenance will be periodically required in the form of tightening removal sections of Your cabinet furniture i.e. Bolts on Table legs, door hinges etc. to ensure units are levelled to avoid doors catching or movement caused by daily use.
         5.4.5 You should ensure that You do not rock backwards or stand on dining chairs as this will weaken the joints. When moving furniture lift carefully, dragging will damage fixings and affect stability.
         5.5 Beds
         5.5.1 Always follow the manufacturer's cleaning instructions and  only use products recommended by them.
         5.5.2 Avoid sitting on the edge of the bed as  this can damage the spring systems.
         5.5.3 Avoid standing or jumping on Your mattress as this can cause the mattress to collapse.
         5.5.4 All mattresses are prone to settlement which is deemed a natural characteristic ; this will not affect its performance and is not a fault 
         5.6.  A number of Our products require self-assembly (we recommend contacting us before purchasing for confirmation).

The above does not affect Your statutory rights and as such, if You believe that the condition of the Product(s) delivered to be faulty or not as described, then please read Clause 9 below and contact Our customer services department.

    6.  PRICES

         6.1.  The price of the Product(s) is as indicated on the order pages when You submit Your order to purchase the Product(s) on the Website.  All prices are in Pounds Sterling, include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount. However, if the rate of VAT changes between the date of Your order and the date of delivery, we will adjust the VAT You pay, unless You have already paid for the Products in full before the change in VAT takes effect
         6.2.  The prices displayed on Our Website are for online purchases and promotions only and are not transferable to sales through any other means.  Prices relating to any online promotion are valid strictly until midnight on the day on which the promotion expires.
         6.3.  We take all reasonable care to ensure that the price of the Product advised to You is correct.  However, it is always possible that, despite Our best efforts, some of the prices for the Products may be incorrect.  If We accept and process Your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by You as mispricing, We may end Our contract with You, refund You any sums You have paid and require the return of the Products from You.
         6.4  Our site contains a large number of Products. It is always possible that, despite Our best efforts, some of the Products on Our site may be incorrectly priced. We will normally check prices as part of Our dispatch procedures so that:
         6.4.1  Where the Product's correct price is less than the price stated on Our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by You as a mispricing, we do not have to provide the Products to You at the incorrect (lower) price; and
         6.4.2  If the Product's correct price is higher than the price stated on Our site. We will not process Your order until we have Your instructions.  You will be  contacted  as soon as possible to inform You of this error and we will give You the option of continuing to purchase the Product at the correct price or cancelling Your order. 
         6.4.3     If we are unable to contact You using the contact details You provided during the order process, we will treat the order as cancelled and notify You in writing.

     7.  PAYMENT

         7.1.  You can pay by Credit or debit card, PayPal or Finance at the time of order.  The price of any Product is the price in place at the date and time of Your order.  You undertake that all details You provide to Us for the purpose of purchasing Products which may be offered by Us on Our Website will be correct; that the credit or debit card which You use is Your own and that there are sufficient funds or credit facilities to cover the cost of any Products.  We reserve the right to obtain validation of Your finance, credit or debit card details before accepting Your order.
         7.2.  Payment will be taken in full at the time of the order if the tender used is not finance
         7.3.  An additional option of consumer finance may be taken by You, subject to status. The contract shall not have been concluded until any documents that require signatures are returned and completed. We cannot be responsible for delays to Your delivery date caused by the delayed decision from the finance provider.

     8.  DELIVERY

          8.1  Delivery options and costs will be calculated as part of the order process, and Your available options will be made clear before You place an order.
          8.1.1    We are only able to deliver to addresses in the United Kingdom mainland (excluding Northern Ireland, Scotland, Isle of Man, Isle of Wight and the Channel Islands).  Delivery to certain postcodes may take longer than others.
          8.2  We will aim to deliver Your Products within the time-frame referred to on the Order Confirmation. All delivery times quoted at the time of order are estimated and so cannot be guaranteed
          8.3  For Products that are already manufactured and available for delivery (such as showroom and warehouse stock), we will aim to deliver the Products within 30 days of the Order Confirmation.
          8.4 Although the majority of Our Products are in stock and can be delivered to You within 30 days, certain items such as sofas may need to be delivered at a later stage due to longer lead times.  We will advise You of any required lead times at the point of ordering.
          8.5 As Our staff have not visited Your home and cannot advise whether Your Products will fit, We ask that You take reasonable steps to ensure that the Products can be successfully delivered to You.  This includes making sure that the lorry can get to You and measuring any door or ceiling heights, plus twists and turns (including Your stair banister) that might cause difficulties when We deliver.  Your order will typically be delivered via a large lorry, so please be sure Your property is accessible for this type of vehicle.  If You think there may be an issue, please call Us prior to delivery.  Problems can sometimes occur on long gravel driveways or where access is tight, so please contact Us prior to the dispatch of Your goods if this is the case.
         8.6.  Please try to make the delivery as easy as possible for Your delivery team.  It is helpful if You can be at Your home to accept the delivery, because no one knows it better than You.  If You are unavailable to accept the delivery, please note that there must be someone over the age of 16 at Your property to take the delivery for You.
         8.7. Please note that Our drivers are not allowed to remove their shoes (for health and safety reasons) when delivering such heavy items, therefore it is Your responsibility to protect Your floors and carpets.  We recommend using sturdy brown paper secured with masking tape, however heavier items may require more substantial, purpose-made floor or wall protection.  Please judge what level of protection You might need and ensure that the route is safe and accessible before the delivery team arrive. We cannot be liable for failure to deliver due to inaccessibility or for marks, scratches or damage caused to Your property, internally or externally, unless such damage is caused by Our negligence.
          8.8.  Although the majority of Our Products are in stock and can be delivered to You within 30 days, certain items such as sofas may need to be delivered at a later stage due to longer lead times.  We will advise You of any required lead times at the point of ordering.
          8.9.  For Our delivery service, the date suggested on Your Order Confirmation is Our estimated delivery date.  We will be in touch with You following Your order to confirm the date.
          8.10.  Although We endeavour to offer flexible delivery dates change of delivery date is possible no less than 3 working days before the scheduled delivery.  Any changes after that point will result in additional charges.
          8.11. Any changes made to Your order might impact the delivery date.  We may be unable to deliver Your Products on Your confirmed delivery date should changes occur. If We are unable to deliver Your entire order on the same day, We will deliver Your order in instalments.  We will not charge You for deliveries in instalments unless this is a result of Your request.
          8.12.   Should You wish to change the delivery address from the address given in the Order and confirmed by Us in the Order Confirmation then You must have notified Us and have obtained Our agreement in writing to any change in delivery address prior to any delivery taking place.
          8.13.  If We are not able make the delivery at the pre-arranged time due to factors under Your control, (e.g. the Products do not fit), We may charge You failed delivery returns fees to cover Our direct costs.  These are based on the size and number of items and are detailed at section 9.9.   We will not charge You failed delivery returns fees if You contact Our home delivery team to rearrange delivery of the Product(s). In such circumstances, only a £39.00 redelivery fee will be payable by You.
           8.13.1 If we or one of Our delivery partners attempts to deliver an order to Your address and finds there's no-one available to receive it, we reserve the right to take a photograph of the outside of the property to assure You we were in the right geographical location to fulfil Your order, and confirm we had located the correct address. No such photograph will be published or circulated, or used for any other purpose  than verification of Our attempted delivery, and will be held securely and in compliance with Data Protection legislation
           8.14.  Time of delivery is not of the essence.  We will not be liable for any loss or damage suffered by You through any reasonable delay due to unforeseen circumstances.
           8.15.  In the unlikely event that there is an issue with Your Product(s) on arrival, please notify Us upon becoming aware of it and Our customer service team will help to resolve the matter for You as quickly as possible.  Once Your service case has been raised, a member of Our customer service team will look into the best way to resolve the situation and You will be contacted within two Working Days.  Product issues are only dealt with by Our customer services team.  Please do not report them to Our home delivery team shop staff and please do not return Products to the store.  We will require You to provide certain information about the reported fault, including a photograph of the damage that You can email to Our customer service team at customerservice@ncf.co.uk, to enable Us to investigate and resolve the issue. Nothing in this paragraph affects Your statutory rights.
          8.15. 1  If You choose to have Your Products delivered to Your own third party carrier, We will not accept any responsibility or liability for any damage to Your Product(s) once they are out of Our control.  Any forwarding delivery is at Your own risk.
          8.16.  For orders containing multiple items, the estimated delivery date will be assigned according to the longest lead time.  If multiple orders are placed for the same delivery address, these will be grouped, and the estimated delivery date will again be chosen according to the longest lead time.
          8.17.  The Product is Your responsibility from the time We deliver the

Product to:
         (i)  the address You gave Us; or
         (ii)  to Your own third party carrier.
         8.18.  You own the Product once We have received payment in full and have delivered it to You or Your own third party carrier.

     9.  CANCELLATION & RETURN POLICY

          9.1.  Cancelling before delivery You can cancel an order by contacting us, but should You wish to cancel an order please try and can give Us as much notice as possible before the arranged delivery date.
          9.2. Your rights to cancel where You change Your mind
          9.3.  The cancellation period will expire after 14-days from the delivery date or if You use Your own third party carrier, the date of Our delivery to such third-party carrier. After this 14-day period has expired We do not accept returns of any Products purchased unless faulty or not as described.
          9.4. If You are a consumer, You have a legal right to cancel a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the cancellation periods . This means that during the relevant period if You change Your mind or decide for any other reason that You do not want to receive or keep a Product, You must notify Us in writing of Your decision to cancel the contract and receive a refund.
          9.5. The provisions of clause 9.4 will not apply to any Products which You have bought either online or by telephone which You have previously viewed at one of Our stores. 
          9.6. This cancellation right does not apply to Products which, due to use or damage by You during the cancellation period, cannot be re-sold at full price, or at all. 

         9.7. This cancellation right does not apply to special order products on a lead-time, as the products will have been specifically made for you and cannot be resold at full price, or at all. 
          9.8. To cancel a contract in accordance with Your legal right to do so You just need to let Us know in writing that You have decided to cancel.  If You use this method we will e-mail You to confirm we have received Your cancellation. 

          I/ To:
         Customer Services
         NCF Furnishings Limited
         NCF Distribution Centre
         Unit 6b Faraday Avenue
         Hams Hall
         Coleshill
         Birmingham
         B46 1AL
         Email: customerservice@ncf.co.uk

         II/ We hereby give notice that I/We cancel my/our contract of sale of the following goods:
          Ordered on:
          Received on:
          Your name:
          Your address:
          Your signature (only if this form is posted to Us)
          Date:
          Reason for cancelling:

         9.9.  If You have received the Products relating to the order You wish to cancel, You must return these Products to Us within 14 days from the date of Your cancellation.  We ask that You try to return Your Products to Us in or with their original packaging to protect the Products while they travel back to Us.  If You wish to use Your own packaging, please ensure that this provides adequate protection for the Products. If We deem that Your packaging is not appropriate for transit, We may: (a) charge You a reasonable sum to repackage the Products to a sufficient standard on collection of the Products; or (b) accept the Products and make a deduction where the inappropriate packaging or unreasonable handling has diminished the value of the Products.   Nothing in this paragraph affects Your statutory rights.
         9.10.  For hygiene reasons, mattresses must be in original packaging and unopened.
        9.11.  Except where Your Products are faulty or not as described, You will have to bear the direct cost of returning any Products to Us. Please return the Products to NCF Living, Unit 6B, Hams Hall, Faraday Avenue, Coleshill, B46 1AL.  If You would like Us to collect the Products from You, then You agree that We may charge You the following return fees based on the size of each product to cover Our direct costs.
        9.12.  Please note the largest item will always be considered the first item and any smaller items will make up the balance of the fees:
        9.12.1.  Large items (e.g. Sofas, Wardrobes): first item £100.00, subsequent large items £50.00;
        9.12.2.  Medium (e.g. bookcases, desks, sideboards, chest of drawers, storage and display cabinets, dining, armchairs): first item £50.00, subsequent medium items £25.00;
        9.12.3.  Small items (e.g. benches, small tables, chairs, mirrors, lamps, clocks): first item £20.00, subsequent small items £10.00.
        9.13.  Nothing in this paragraph affects Your statutory rights.
        9.14.  To meet the cancellation period deadline, it is sufficient for You to send Your notice of cancellation before the cancellation period has expired.  If You send Us a notice of cancellation by post and/or return the Product to Us, We advise You keep proof of postage.
        9.15.  If You decide to cancel Your order, We will reimburse You for all payments which We have received from You in relation to Your order, including the cost of delivery (except for the supplementary costs arising if You chose a type of delivery other than the least expensive option offered by Us), less any return fees.
        9.16.  We may make a deduction from the reimbursement for loss in value of the Products supplied up to the total price of the Product, if the loss is the result of damage caused while the Product was under Your care.
        9.17.  We will make the reimbursement without undue delay, and no later than:
        9.17.1.  4 days after the day We receive back from You the Products supplied; or
        9.17.2.  if no Products were supplied to You, 14 days after the day on which We are informed about Your decision to cancel the order.
        9.18.  We will make the reimbursement using the same means of payment as You used for the initial transaction, unless You have expressly agreed otherwise.  You will not incur any fees as a result of the reimbursement.  We may withhold reimbursement until We have received the Products back.
        9.19.  Return of items subject to Credit.  The purchase of any Products on credit terms is made concurrently with a finance agreement between You and the finance company.  In the event that You seek to return Products that have been purchased under a finance agreement, We will return to the finance company any and all sums advanced by the finance company in relation to their agreement with You once We have received the returned Products (if applicable) plus any return fees.

    10. YOUR RIGHTS WHERE WE DELIVER FAULTY PRODUCTS

          10.1.  By law, We are required to supply Products which are as described by Us, fit for purpose and of satisfactory quality.  A summary of Your key legal rights is set out in section 11.
          10.2.  Please contact Us using the contact details at section 2.2, to discuss a resolution including providing a repair, a replacement Product, an allowance or a refund.  We will ask You to provide certain information about the Product in question to enable Us to investigate and resolve the issue.
          10.3.  Any refunds made to You in respect of faulty products will be subject to Us collecting the Product(s) from You which we will do at Our cost.  We will agree a time with You to collect any faulty Products.  Please contact Us if You would like to return Your Products using an alternative return method.
          10.4.  For more detailed information on Your rights and what You should expect from Us, You can visit the Citizens Advice website www.citizensadvice.org.uk or call 0345 404 0506.

     11.  SUMMARY OF YOUR KEY LEGAL RIGHTS

           11.1.  This is a summary of Your key legal rights. These are subject to certain exceptions. For detailed information on Your rights and what You should expect from Us, You can visit the Citizens Advice website: www.adviceguide.org.uk or call 0345 404 0506.
           11.2.  The Consumer Rights Act 2015 states that goods must be as described, fit for purpose and of satisfactory quality.
           11.3.  During the expected lifespan of Your Product, Your legal rights entitle You to the following:
           11.3.1.  Up to 30 days: if the Products are faulty, then You can get an immediate refund.
           11.3.2.  Up to 6 months: if the Products can’t be repaired or replaced, then You are entitled to a full refund, in most cases.
           11.3.3.  Thereafter if the Products do not last a reasonable length of time You may be entitled to some money back.
           11.4.  See also section 9 on Your rights to cancel if You change Your mind about a Product.

    12. GUARANTEES AND CLAIMS UNDER GUARANTEE

12.A. - Product Guarantees

         12.A.1. All products come with a minimum twelve-month manufacturing guarantee.
         12.A.2. Upholstery products benefit from a lifetime frame guarantee. The frame refers to the structural support of the sofa only before the sofa is upholstered. This does not include components such as springs, foam, or arm cards.
         12.A.3. Upholstery products also have a twelve-month guarantee on upholstered interiors and covering material, springs, mechanisms, and electrical components.
         12.A.4. The lifetime frame guarantee does not cover wilful damage, damage caused by abnormal storage conditions, accidental damage, negligence by you (or any third party), or any commercial or institutional use.
         12.A.5. Adherence to the instructions contained in our Care Guide or any written instructions provided with the product on delivery is essential to maintain the lifetime frame guarantee.
         12.A.6. In the event of faults or service issues, we reserve the right to attempt repair of the goods.
         12.A.7. Unauthorised alterations or repairs by you without our prior written approval will void the lifetime frame guarantee.
         12.A.8. Our lifetime frame guarantee does not affect your Statutory Rights.
         12.A.9 Our lifetime frame guarantee is effective on orders placed on or after 11th December 2023 on purchases of upholstery products. 

12.B. - Additional Guarantee Details and Claims Procedure

         12.B.1. The provisions of this section apply in addition to your statutory consumer rights in relation to faulty or not as described Products. These rights are not affected by the guarantee.
         12.B.2. The guarantor is NCF Living, Unit 6B, Hams Hall, Faraday Avenue, Coleshill, B46 1AL, telephone 0121 356 5698.
         12.B.3. We guarantee all Products against faulty workmanship and/or faulty materials for a period of minimum 12 months from the actual date of delivery. In all cases, we reserve the right to inspect the Product and verify the fault.
         12.B.4. These guarantees do not cover fair wear and tear and natural characteristics of wooden Products, including movement in wooden Products; neglect; abuse or misuse of your Products in failing to follow correct care procedures; loss or damage due to fire, smoke, water, lightning, sunlight, weather, rusting, corrosion, theft, or explosion; accidental damage or loss or damage caused by a third party.
         12.B.5. In case of a defect, we will arrange to repair the Product free of charge, or provide an allowance for a local repair, or offer a full refund if a repair is not acceptable, at our sole discretion. In case a replacement is not possible or practical, it may be replaced with a closely matching part.
         12.B.6. If a refund is issued under the 12-month guarantee terms, we reserve the right to deduct a reasonable amount based on the usage of the Product before the fault was reported.

   13.  OUR LIABILITY TO YOU

         13.1.  These Terms and Conditions do not exclude or limit Our liability (if any) for:
         13.1.1.  death or personal injury caused by Our negligence;
         13.1.2.  fraud;
         13.1.3.  fraudulent misrepresentation; or
         13.1.4.  any matter which it would be illegal for Us to exclude or attempt to exclude Our liability.
         13.2.  We are only liable to You for losses which You suffer as a direct result of Our breach of these Terms and Conditions and which are reasonably foreseeable.  We are not liable for any other losses.
         13.3.  We are not responsible to You for loss of earnings or any business losses that You may incur, including but not limited to lost profits, lost revenues, business interruption or lost data.
         13.4.  You may have other rights granted by law and these Terms and Conditions do not affect these.

   14.  PRIVACY AND CONFIDENTIALITY

          14.1.  NCF Furnishings Ltd is a registered Data Controller responsible for any personal information You may provide to Us. Information You provide to Us remains confidential.  We are committed to protecting Your privacy.  We will only use the information that We collect about You in accordance with applicable data protection legislation and Our Privacy Policy available on Our website.  Please note that when You agree to these Terms and Conditions, We shall consider that You have also read and understood Our Privacy Policy in its entirety.
          14.2.  We will treat and store all of Your personal information confidentially and comply with all applicable UK Data Protection and consumer legislation in place from time to time.
          14.3.  We are a registered data controller for the purposes of the Data Protection Act 1998 (the “Act”) and we will comply with the statutory requirements imposed on Us to keep Your personal data confidential and secure. We are fully compliant with the Act.

   15.  GENERAL TERMS

          15.1.  In purchasing a Product, You represent and agree that You are buying the Product solely for Your personal use, and not for business reasons (for example resale or commercial distribution).
          15.2.  These Terms and Conditions are only available in English.  No other languages will apply to these Terms and Conditions.
          15.3.  You may not transfer any of Your rights under these Terms and Conditions to any other person.
          15.4.  We may transfer any of Our rights under these Terms and Conditions to any person or ask any person to fulfil any aspect of them so long as the performance of these Terms and Conditions is not affected.
          15.5.  Only You and Us have any rights under these Terms and Conditions.  No other person shall have any rights under these Terms and Conditions.
          15.6.  You may not use Our trademarks or intellectual property without Our prior written consent.
          15.7.  If You are a consumer, then nothing in these Terms and Conditions will affect Your statutory rights.
          15.8.  If any of these Terms and Conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.
          15.9.  The laws of England and Wales apply to these terms and conditions and any dispute between You and Us and You hereby agree to the non-exclusive jurisdiction of the Courts of England and Wales.
          15.10.  These terms and conditions together with Your order form set out the whole of Our agreement relating to the supply of Products to You by Us.