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Delivery Details

NCF Living holds almost all our items in stock in our state of art 150,000 square foot warehouse as we believe that internet shopping should be fast, so we ensure speedy delivery and customer satisfaction.

Once your order is fully in stock our friendly team will give you a call to arrange a suitable date to deliver your furniture.

Delivery Options

Orders with a value up to £499 have a delivery charge of £35

Orders with a value of £500 plus have a delivery charge of £49

Our Delivery Service

All of our furniture is delivered by a 2 man delivery team.

When your product is ready, you will be contacted by phone to arrange a date for delivery.

On the day of delivery, the delivery team will phone when they are en route.

If you fail to take delivery you will be charged a second delivery charge for us to redeliver your furniture.

When your item is delivered the delivery team will deliver the item(s) to your address.

If you have ordered an item which requires self assembly our delivery team will not be able to assemble the furniture for you.

 

Off Mainland and BFPO

At present, we are unable to ship items to the following UK postcode ranges: any AB, FK, IV, PH (Scotland), BT (Northern Ireland), GY (Guernsey), JE (Jersey), TR21-25 (Scilly Isles), IM1-9 (Isle of Man), PO (Isle of Wight), ZE (Shetlands), KW, HS, IV3-5, KA27, KA28, PA20-78 and PH31-44.

If you are unsure whether or not we can ship to your address, or if you have any other questions regarding shipping, we advise you to contact us prior to making a purchase. Our dedicated customer service team can be contacted on 0121 356 5698 or via email at online@ncf.co.uk.

Our office hours are Monday to Friday, 9am to 5pm. We aim to respond to all emails within 48 hours.

Delivery will normally take 3 to 10 working days.

If you fail to take delivery, there will be additional charges.

All our deliveries are carried out using our own fleet of vans but on some occasions we may use external carriers. Once we have dispatched your goods, you should normally receive them within the time frame of the delivery.

However, while we maintain a close relationship with our delivery companies, and will attempt to rectify any delivery problems as soon as possible, their operation is outside our control.

In the event of a delay in delivery of your order or a mistake in the order itself, NCF Living accepts no liability for any associated expense, loss of profits or other losses incurred whatsoever.

Failure to deliver on time will not entitle you to terminate the purchase from NCF Living, or refuse to accept delivery.

It is your responsibility to check your house address is complete and accurate when making the order.

On delivery of the item, if the box or the item looks damaged, you must state damaged item on the paperwork and you may refuse the delivery when signing for your delivery, failure to do this will result in your claim being rejected.

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