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About NCF Living
Two Decades of Excellence - 19 Stores Nationwide
Embarking on our journey over two decades ago, NCF Living has evolved from a humble high street retailer of carpets and furniture to a beacon of excellence in the furniture industry. Our deep-rooted expertise is the cornerstone of our commitment to delivering unparalleled service.
This dedication is reflected in everything we do, from guiding you in selecting the perfect piece to ensuring a seamless delivery experience, all at consistently affordable prices. Our growth mirrors our ambition; from a single store to a robust network of 19 locations across the UK, each strategically placed in major retail parks. We eagerly anticipate your visit and the opportunity to create your dream space together!
Find Your Nearest StoreMeet Our Team
The Heart and Soul of Your Furniture Experience
At NCF, we believe that exceptional customer service is the heart of our business. This ethos is embraced by every member of our team – from the friendly faces in our stores, the diligent after-sales team, to the meticulous warehouse crew. We are united in our mission: to assist you in selecting the ideal furniture, coordinate your delivery with precision, and ensure your purchase arrives on time and in flawless condition.
Our staff are not just skilled; they're passionate about providing care and attention to every order, guaranteeing that your furniture journey with us is as perfect as the pieces you choose.
See the ReviewsFrom Timeless to Trendy
Bringing the World’s Best Furniture Directly to Your Doorstep
NCF stands at the forefront of furniture trends, offering a diverse array of styles that range from timeless classics to modern chic.
Our commitment to rapid delivery and unbeatable prices sets us apart. We establish direct partnerships with the world's finest manufacturers, ensuring that each item we offer is not just of premium quality but also represents the pinnacle of comfort and affordability.
From our warehouse to your home, we guarantee furniture that not only meets but exceeds your expectations in every aspect.
Learn More About NCFWhat's New on NCF Living
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10 Things You Need to Know Before Buying a Recliner Sofa in the UK
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Frequently Asked Questions
You can contact NCF Living Customer Support Service Team who'll happily assist with our products related or order related questions.
What happens after I place my order online?
You will receive an email with a copy of your order attached. You will then be contacted by the delivery team to arrange the delivery.
If the item ordered is a pre-order, a confirmation email will be sent of the order and contact will be made to arrange delivery once the item has been received into the warehouse. Any delays will be communicated via text or email.
How long will my NCF furniture order take to be delivered?
Delivery timescales are dependent on the items ordered. If the item is in stock in the UK warehouse, delivery will be 3-5 working days.
Please note deliveries to Scotland will take 7-10 working days.
If it is a pre-order or special order item the timescale is indicated on the product on the website. You will be contacted to arrange delivery as soon as the items have been received into the main warehouse.
Do NCF stores deliver on weekends?
Saturday delivery is subject to availability via a specialist delivery team. Our in house delivery team operates Monday to Friday directly from the central warehouse.
Who do I contact if there's a problem with my order?
If you have any questions or concerns please contact Customer Services customerservice@ncf.co.uk as soon as possible to discuss your order.
How long is my furniture guaranteed for?
All items come with a reliable 12-months manufacturer's warranty, ensuring peace of mind from the get-go.
Now, when it comes to sofas, it's a lifetime commitment for the frame. That's right, a lifetime frame guarantee. We've got your back (and seat) for the long haul.
You have the option to purchase an extended 5 year warranty supplied by Staingard at the time of purchase.
For further information on our warranty coverage, please contact customerservice@ncf.co.uk
What sofa protection do you offer?
You have the option of purchasing a Staingard 5 year furniture care plan for fabric and leather upholstery which is available in store and online. However if you wish to add it to your online order please email customerservice@ncf.co.uk.
The plan covers the furniture for structural failure, accidental damage and accidental staining. All claims are handled directly through Stalingrad.
What information is needed for a finance application?
To apply for online finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more.
Unfortunately, we are unable to offer online finance to residents of Eire. Homemakers aren't excluded from applying under their own names; however the employment details of your spouse / partner will be required in order to process your application.
What payment options are accepted?
There are a number of payment options available ranging from Finance options with Klarna and Novuna, to all major debit and credit cards. We also accept Apple Pay, Google Pay and Shop Pay.
Can I make changes to my order after placing it?
If the request for amendments is made on the same day as the order, we recommend contacting our Customer Services for assistance.
For requests made beyond the day of the order, a nominal charge is applicable. Amendments to stock items incur a fee of £100, while special order items are subject to a £200 amendment fee. It's essential to note that once the delivery has been allocated, amendments cannot be made.
Should you have any further questions or require assistance, feel free to reach out to our dedicated Customer Services team.
What are the delivery times for in-stock and pre-ordered items?
Delivery timescales are dependent on the items ordered. If the item is in stock in the UK warehouse delivery will be 3-5 working days.
Please note deliveries to Scotland will take 7-10 working days.
If it is a pre-order or special order item the timescale is indicated on the product on the website. You will be contacted to arrange delivery as soon as the items have been received into the main warehouse.
